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Tuesday, February 21 • 1:00pm - 1:45pm
Strategic Planning for an IT Service

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Strategic planning is more important than ever. William Shakespeare noted that ‘what is past, is prologue.’ So why stay there? With imagination, innovation, and intense moments of fellowship with your colleagues, paving a path to a future state is possible. This presentation will outline the Bryson Model for strategic planning, offer insight into how the ServiceNow strategic plan was developed, highlight pain points, and offer an overview of the ServiceNow Strategic Plan for 2016-2019.
Speakers
avatar for Joshua Kissee

Joshua Kissee

Chief of Staff to the Vice President for IT and CIO, Division of Information Technology
Joshua Kissee serves as the Chief of Staff to the Vice President for IT and Chief Information Officer in the Division of Information Technology. Joshua is responsible for managing the university-wide IT governance program, strategic planning, project portfolio management, organizational... Read More →
AS

Anthony Schneider

IT Manager, Texas A&M University, Division of Student Affairs

Track Sponsor
avatar for Code42

Strategic Planning for an IT Service pdf
ServiceNow Shared Service Strategic Plan pdf
Tuesday February 21, 2017 1:00pm - 1:45pm CST
A2
  Track 3: IT Leadership & Human Factors

Attendees (49)